12 FreshSales Alternative: Best CRM in 2025 for your Business

Freshsales has done some great work in CRM evolution but has lacked major features and has not evolved with the trends. If you have been using FreshSales then you must have faced unsolvable issues. So, the Freshsales alternative is what we can do. But which one will be your next CRM that will drive your business through the competition?

Reasons for FreshSales falling behind?

• Limited Customization: Some businesses find Freshsales’ customization options insufficient.
• Integration Issues: Some users struggle to connect with other business tools.
• Scalability: As businesses grow they may outgrow Freshsales.
• Cost: Some businesses may find the cost-benefit ratio not aligning with their strategy.

Finding a CRM that fits your business process, and the way you apply to the trends that serve you well increases your ROI and more. But is that easy?

Why not having a good CRM is a big loss?

• Higher Customer Churn: Businesses without CRM may see 20% higher customer churn rates.
• Lower Sales Productivity: Sales teams without CRM tools can be 15% less productive.
• Poor Customer Service: Lack of CRM can lead to 30% lower customer satisfaction.
• Increased Operational Costs: Manual processes and automated data entry in silos can increase operational costs by up to 15%.

Overview

Freshsales CRM features:

• Opportunity & Pipeline Management
• Campaign Management
• Dashboards & Forecasting

Freshsales CRM Reviews:

Frehssales CRM pricing:

• Free: 3 users
• Growth: $9/user/month
• Pro: $39/user/month
• Enterprise: $59/user/month

Best FreshSales Alternative in 2025 are:

1. CrmOne

Sales is the most important function of sales management in any business. Sales productivity is an age-old problem n that CRMs were designed to solve but it is still a puzzle. The top CRMs are focused on managing sales, not growing it, and the primary users, sales reps, hated using it.

CrmOne is at #1 on the list of best Freshsales alternatives because of its productive qualities.

Features:Why CrmOne is the #1 Freshsales Alternative?

We won’t be going for typical features that other CRMs have, but let’s show you some features that are exactly what your business requires.

Scenario 1:

Businesses need your time. Sometimes, you’re stuck and need help. So, what if a customer wants to book an appointment? How will you deal with that? Well, with CrmOne’s Appointment Scheduling System, you can do that easily.

It is for busy professionals. It helps them to schedule meetings, customize availability, sync calendars, and share booking links.

Scenario 2:

There are companies who have lost many leads, just because their chain of communications wasn’t good. And of course, customers don’t like to wait or get different answers. So, what to do?

CRMONE’s integrated ticket management system facilitates swift responses and encourages team collaboration. Take charge of your support using our unified customer portal. Streamline all incoming requests through one dashboard, ensuring that nothing goes unnoticed.

Scenario 3:

It’s the year 2025, and the way AI has been developed in the past couple of years, no businesses should overlook its utilization. Reasons are plenty.

Maximize customer interaction and happiness with AI Chatbot Builder. Develop smart, adaptable chatbots that can comprehend and address your customer’s requirements instantly.

There are many more features. They are categorized, so you can browse them. You’ll see what you’ll miss if you don’t start using them now.

CrmOne’s features will leave no stone unturned. They will take your business to new heights. They cover everything from social media and contact management to lead management. They will turn your potential leads into loyal customers.

Pros

• Comprehensive features
• Affordable pricing
• Easy to use

Cons

• Limited customization
• Scalability issues
• Average support

Pricing

The pricing of CrmOne is one of the best features because of its ‘low investment, high return’ rule. Pricing of this tool doesn’t put a hole in your pocket while still delivering the best results. Let’s look at the comparison of fresh sales pricing vs crmone.

2. Salesmate

Salesmate is one of those CRMs that focuses more on sales and simplifies the whole sales process. Eventually, ‘the more you sell the more you grow’ is their motto. And that has been proven to be true for them. While their ideology has remained the same over the years, they have revamped the CRM tools and updated their system time and again. From automating administrative tasks to ‘future planning’ based on actionable insights, they have got it all.

Features: Salesmate as Freshsales alternative

• Automation simplifies sales.
• Real-time communication and scheduling tools.
• Mobile accessibility.
• Sales reports.
• Built-in phone system with SMS

Pros

• Feature rich
• User friendly
• Affordable

Cons

• Limited customization
• Steeper learning curve for advanced features
• Integration limitations

Pricing:

• Basic plan: $23/month
• Pro plan: $39/month
• Enterprise plan: $63/month

3. Hubspot

It was a peak time for Hubspot when G2 ranked it as the #2 CRM on the market, while Freshsales at that time was at #8. Hubspot was acing in Market Presence and Satisfaction level. It is a unique CRM platform that allows you to keep track of the leads and customers that your systems behold during their entire journey.

Its CRM is free. It includes tools like live chat, dynamic lists, lead capture forms, and email marketing. These can improve your business tactics.

Features: HubSpot as Freshsales alternative

• Track deals across your pipeline.
• Know when leads open emails for timely follow-ups.
• Organize and collaborate on projects within the platform.
• Schedule meetings without email back and forth.
• Manage deals, assign tasks, and track prospects.

Pros

• Easy to deploy and set up.
• Good customer service.
• Faster adapatibility with different systems

Cons

• Too expensive for small and medium businesses.
• Reporting is basic.
• Users won’t limit it because of their experience.

Pricing:

• Starter: $45/month,
• Professional: $800/month
• Enterprise: $3200/ month.

4. Pipedrive

Pipedrive is a renowned CRM that has been known for its simple and sales-focused CRM capabilities. It provides platforms to manage leads. It also lets organizations track sales pipelines and automate sales processes. Pipedrive has a recommended, user-friendly interface. It’s perfect for sales teams to work more efficiently.

Features: Pipedrive as Freshsales alternative

• Custom deal pages
• Track your team’s conversations
• Customizable sales inbox
• Sales forecasting
• Manage prospects

Pros

• Easy to use.
• Good deal tracking and management.
• Simplifies repetitive tasks.

Cons

• Advanced features are expensive.
• Requires technical expertise.
• Lower-tier plans don’t have 24/7 support.

Pricing:

• Essential: $16 / user/month
• Advance: $30 / user/month
• Professional: $54 / user/month
• Power: $70 / user/month
• Business: $106 / user/month

5. EngageBay

EngageBay lets you manage the customer lifecycle with one tool. It covers everything from prospect to loyal customer. EngageBay helps startups, entrepreneurs, and small businesses to grow. It levels them with big businesses that can afford expensive software.

It has all marketing, sales, and support tools in one platform so you don’t have to switch between different systems and suites of tools. Now you have one platform with all the advanced features to grow your business fast. It’s quick to learn and affordable for most businesses across industry verticals.

Features: EngageBay as Freshsales alternative

• Social Suite
• Simplify sales with CRM
• AI lead scoring
• Personalize customer interactions, journeys
• Customer satisfaction

Pros

• Customer Support is available and responsive
• The tool is user-friendly and easy to use
• One of the most affordable all-in-one CRM for SMBs

Cons

• Few integrations missing
• EngageBay offers advanced automation only on paid plans
• EngageBay doesn’t have search engine optimization

Pricing:

• Free
• Basic: $14 / user/month
• Growth: $49 / user/month
• Pro: $99 / user/month

6. Keap

Keap is an all-in-one CRM and marketing platform. It helps businesses improve business operations, and boost customer relationships. Keap’s powerful features and user-friendly interface help businesses succeed in today’s competitive market.

Features: Keap as Freshsales alternative

• Attract and engage your prospects easily
• See your sales pipeline and close more deals
• Realtime business performance insights
• Stay on top of your to-dos and free up your time
• Promotions Management

Pros

• Email and SMS marketing and A/B testing
• Integration with third-party software
• Landing pages can be created with drag-and-drop

Cons

• No customer service tools
• Backups of data and work in progress are required to avoid data loss
• The campaign generator doesn’t work on Firefoxtapi
• Pricing
• Keep is one of the most expensive CRM.
• Pro: $159/month Max: $229/month Ultimate: $279/month

7. Salesforce

Salesforce helps businesses use cloud technology to connect with partners, customers, and prospects. Using Salesforce CRM businesses can track customer activity, market to customers, and more.

A CRM platform helps you to drill down into all your metrics and data; you can also set up a dashboard to show your data visually. And you can also have personalized outreach with automation.

Features: Salesforce as Freshsales alternative

• Lead and opportunity management
• Mobile app
• Transaction tracking
• Integrations
• Reporting & analytics

Pros

• Scalable and customizable
• Many integrations
• Full Features

Cons

• Advanced features are tiered
• Complexity for SMBs
• Technical setup required

Pricing:

• Essentials: $26 / user/month
• Professional: $80 / user/month
• Enterprise: $161 / user/month
• Unlimited: $323 / user/month

8. ActiveCampaign

The 21st-century consumer wants more than just a product. They expect a fun journey and info, thanks to social media. ActiveCampaign is a tool for small businesses. It offers CRM software, sales, and marketing automation.

It’s a marketing automation tool. It helps marketers and agencies automate campaigns. Many users love its flexibility.

Features: ActiveCampaign as Freshsales alternative

• AI-powered the sales performance forecasting
• Conversational email marketing
• Marketing automation at its best
• Targeted and personalized email ads
• Customizable marketing automation

Pros

• Grows with you
• Connects to other tools
• Many features

Cons

• Tiered feature access
• Too much for SMBs
• Technical setup

Pricing:

• Plus: $93 / month
• Professional: $386 / month

9. Zoho

Zoho is one of the best fresh alternative CRM solution for the Indian and international markets. It helps sales teams and businesses to track leads and convert them. This CRM software gives detailed CRM information about the quality and type of lead for strategizing. Zoho CRM is an omnichannel platform for sales teams to interact with customers via call, email, live chat, and social media.

Over 250,000 businesses worldwide trust Zoho CRM with their business. Zoho CRM has advanced features and a simple design. It boosts sales and builds stronger customer relationships for better results.

Features: Zoho as Freshsales alternative

• Launch marketing campaigns
• Build custom apps
• Collaborate
• Manage projects
• Manage your company finances

Pros

• Easy to use
• Cheap pricing
• Full workflow automation tools

Cons

• No free integrations
• Hard to find documentation
• Limited AI assistant

Pricing:

• Basic: $59 / month
• Standard: $119 / month
• Professional: $299 / month

10. Nutshell

Nutshell, a powerful and simple SaaS software is built for small businesses with big dreams. Nutshell is efficient. It gives entrepreneurs tools to to streamline sales processes, CRM, and grow revenue.

Features: Nutshell as Freshsales alternative

• Mobile access
• Sales automation
• Integrations
• Reports and analytics
• Customer Relationship Management (CRM)

Pros

• Simple interface
• Seamless integration
• Cheap pricing

Cons

• Expensive for small business
• Steep learning curve
• Limited customization

Pricing:

• Basics: $16/user/month
• Pro: $42/user/month
• Power AI: $52/user/month
• Enterprise: $67/user/month

11. Insightly

Insightly CRM combines CRM, project management, and email marketing tools. Teams can use Insightly to manage relationships from the lead stage to the project end.

It’s a good choice for teams that need a simple yet powerful CRM and is affordable for small businesses or startups.

Features: Insightly as Freshsales alternative

• Status tracking
• Many integrations
• Project workflow
• Mobile on-the-go
• Teamwork made easy

Pros

• Simple interface
• Many integrations
• Customizable

Cons

• Support delays
• ·  Limited features
• Steep learning curve

Pricing:

• Plus: $29/user/month
• Professional: $49/user/month
• Enterprise: $99/user/month

12. Agile CRM

Agile CRM is a complete CRM tool. It automates and streamlines your sales, marketing, and customer support. Agile CRM has a simple user interface and many features. It helps businesses manage and nurture customer relationships.

This all-in-one SaaS helps you attract, engage, and close more leads. It has contact management, deal tracking, email marketing, and social media integration.

Features: AgileCRM as Freshsales alternative

• Social media integration
• Lead generation machine
• Smart email marketing strategies marketing
• Sales pipeline management
• Customer support   

Pros

• Fast interactions
• Streamlined sales
• Personalized experiences

Cons

• Steep learning curve
• Expensive
• Limited integrations

Pricing:

• Free: 10 Users
• Starter: $8.99
• Regular: $29.99

Conclusion

Frehsales free CRM plans have been recognized. But, their lack of adaptability has raised concerns. It is a roadblock to its future. While adapting to CRM is a whole new process, it removes all the stress of doing manual work. The invention of CRM was to expand the same business processes. A simple Excel sheet did all the work in the 1990s. But, as global markets grew, CRM became a must.