The freight brokerage industry is experiencing significant growth in 2025, with the U.S. market projected to expand from USD 19.46 billion to USD 29.06 billion by 2030, reflecting a compound annual growth rate (CAGR) of 8.35%.
This expansion underscores the increasing importance of efficient freight broker CRM systems customized for them. Such CRM software aligns operations, enhances client interactions, and boosts overall productivity, making it indispensable for brokers aiming to stay competitive in this rapidly evolving market.
To assist freight brokers in selecting the most effective CRM tools, we’ve compiled a list of the top 20 CRM software options for freight agent in 2025.
20 Freight Broker CRM Software of 2025:
1. CrmOne
CrmOne is a freight broker software designed to boost operations and customer relationships.
In logistics, having a CrmOne will help you manage leads, track shipments, and communicate with clients and carriers.
Being able to quote in minutes increases customer satisfaction with service and gets you more business.
CrmOne has lead management capabilities to track potential customers. Brokers can categorize leads by status and interaction history so you can prioritize follow-ups and nurture relationships.
It integrates with email and VoIP to track real-time communications with clients and carriers. This ensures all team members have access to the same information so there’s no miscommunication and better collaboration.
The reporting and analytics tools give freight brokers insight into their metrics. Users can see customer behavior, track sales, and see how their marketing works.
2. Rose Rocket
CRM is considered one of the greatest freight brokers due to its user-friendly interface and specific functionalities. It is designed to enhance transportation operations.
It offers load optimization, route planning, and carrier management as additional features too. It also has API capabilities to allow for easy integration with other tools and platforms.
It connects with popular accounting tools like QuickBooks and integrates with various other applications such as Truckstop and Microsoft Dynamics 365.
It provides freight tracking (real-time) that displays up-to-the-minute location details and status updates. The clients are informed about their shipments at all times.
The platform also includes tools for managing carriers, allowing brokers to efficiently track rates, performance metrics, and available capacities.
3. Ascend TMS
If you want affordability, then Ascend TMS, as a logistics CRM, has essential features. The best thing about it is that it doesn’t take much time for beginners to train.
It has high-class reporting features, and we appreciate its integration capability with various third-party applications. The flexibility of this freight broker software allows you to customize your experience.
If you want more features, it offers paid upgrades that unlock more tools as the business grows. This is beneficial for start-ups looking to expand their operations without investing much capital at the start.
4. Freightview
Users can access various features, including shipment spot quotes, capacity and transportation management software, and automated tracking. The service allows businesses to compare rates from multiple carriers, such as Eastbound And Down Trucking and Midwest Freight Inc., facilitating informed decision-making.
Freightview provides tools for managing different shipment types, including hazardous materials and multi-stop deliveries, ensuring that users can efficiently handle diverse shipping needs.
The platform also emphasizes user-friendly functionality with features like document retrieval, invoice auditing, and analytics. This enables small businesses to monitor their shipping costs and performance effectively.
Freightview’s integration with major carriers like FedEx and UPS further enhances its utility by providing users access to various service levels and packaging options.
5. Tailwind
One of the simplest Freight Broker CRMs. If you have a small—to medium-sized truck company, this tool can be utilized optimally. The intuitive design allows you to manage freight operations, without extensive training or technical knowledge.
It even includes essential functionalities such as load tracking, invoicing, and reporting tools that help brokers stay organized and efficient. This particular software’s list of features doesn’t end. It has live phone support and multiple currency options, so you can operate in diverse markets.
In summary, Tailwind should be considered if you are looking for high-tech features with a simple interface.
6. Descartes Aljex
It won’t be wrong to say that Descartes Aljex has been underestimated as freight brokerage software. It has advanced features like load optimization and route planning tailored to complex logistics environments.
It is specifically designed for intermodal freight brokerage. It bridges the gap between various transport modes, such as full truckload, less than truckload, rail, ocean, air, and parcel, allowing brokers to manage shipments easily across multiple carriers.
Descartex automates order entry processes and integrates with rail providers and other intermodal stakeholders. With over 40 providers connected to its system—including Microsoft Dynamics GP and NetSuite—Descartes Aljex offers greater flexibility in managing intermodal transportation needs.
Its versatile pricing tools enable brokers to adjust rates quickly according to market changes, ensuring competitive pricing and effective margin management.
7. DAT Broker TMS
Due to its load-board integration capabilities, it is particularly suited to and created for third-party logistics providers. This grants access to a vast network of carriers and loads.
DAT provides real-time and historical freight rates, allowing 3PLs to benchmark their rates against the market effectively. It also offers tools for quickly vetting carriers by checking their safety scores, insurance details, and performance history.
Data can be used to make all decisions, as it has powerful reporting tools. So, all pricing plans, strategies, and changes in operations can be made based on historical data. This logistics CRM addresses the unique challenges faced by 3PLs.
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8. BrokerPro
Build with distinct modules tailored specifically for truckload (TL) and less-than-truckload (LTL) brokerage operations. This approach allows you, as a broker, to address the specific requirements of each type of freight rather than adopting a one-size-fits-all solution.
Let’s take its Quote Management module, which lets brokers swiftly generate and compare rates from multiple carriers. Given the uncommon nature of LTL shipments, BrokerPro includes load-matching capabilities that help identify potential consolidation opportunities and optimize space utilization and cost for both TL and LTL shipments.
This system also checks carrier credentials, insurance statuses, and safety ratings before engaging any carrier to ensure compliance with industry standards.
9. LoadPilot
LoadPilot is ideal for smaller brokerages looking for affordable and effective solutions that cater to specific requirements. Tired of routine tasks? This freight broker CRM can automate dispatching and invoicing, saving time and reducing errors.
The interface is quite amazing and straightforward, allowing users to navigate through various functions easily. LoadPilot solves all in one solution one of the major problems in load tracking: the complexities of load tracking.
Maintaining visibility over shipments is a crucial aspect of logistics. Therefore, this software updates its reporting promptly so you can check on shipments minute by minute.
10. Alvys
Alvys, Freight Broker CRM, is best for hybrid operations. Its versatile platform supports both asset-based and non-asset-based brokerages and is based on various business models within the logistics industry.
This allows you to easily manage different aspects of their operations from one system. Features such as load tracking, carrier management, invoicing, and financial reporting make it a top contender.
It bridges the communication gap among team members by offering built-in tools to get updates on loads across different departments. It focuses on improved service delivery for clients across all operations.
11. Tai TMS
This software relies on automation so that you can continue with operations smoothly without any increase in headcount or manual labor requirements. The user-friendly interface aligns the full truckload and less-than-truck-load processes.
Tai TMS freight broker CRM has changed the dynamics of traditional tools. It has incorporated old features and replaced them with the latest tech. It can integrate with over 500 tools, including accounting software.
Hence, the team’s productivity is boosted. You don’t have to scroll here and there; instead, you can perform new tasks daily with fewer clicks. The automation can even be customized according to your needs. It maintains high-quality service standards in all aspects.
12. EKA
As we discussed, logistics CRM offers unique features. EKA in the dashboard has aced the game with margins. It unifies shippers, brokers, and carriers under one platform. Coordination across the supply chain ecosystem is increased. The end-to-end logistics management perspective is aligned.
Users benefit from real-time visibility into shipments and integrated communication channels designed specifically to enhance stakeholder interactions throughout each stage of the transportation cycle.
EKA’s advanced analytics capabilities enable users to perform metrics and gauge market trends impacting pricing strategies or operational efficiencies. EKA employs freight brokers to make informed decisions by providing actionable intelligence derived from data analysis, leading to increased profitability margins.
13. EZ Loader TMS
As a freight brokerage software, EZ puts more effort into collecting customer feedback in its development document management process. Keeping the customers at the forefront has ensured that its features align closely with user needs.
This partnership-oriented approach builds a sense of community among users who contribute suggestions that directly impact future updates. It automates critical aspects of load cycle management, such as dispatching, invoicing, and tracking.
It also has a built-in CRM that allows smooth communication between internal teams and external partners. Offering a centralized platform related to customer interactions enhances overall efficiency.
14. Salesforce
It would be a huge mistake not to consider Salesforce as a CRM for freight forwarders and brokers. Salesforce is considered one of the largest CRM platforms globally. It offers many customization options that are beneficial for the freight brokerage sector.
Though this software isn’t mainly built for logistics, its features, including lead management, sales forecasting, and performance analytics, can be customized to meet the requirements.
It has an extensive library of applications available via AppExchange, which allows users to enhance functionality further according to their specific requirements and unique business model.
With strong community support resources available online, businesses adopting Salesforce benefit from the wealth of knowledge shared by experienced professionals, enabling them to maximize their investment return in this powerful toolset.
15.HubSpot
This freight broker CRM has gained widespread recognition due to its versatility in effectively managing customer relationships across diverse industries. Its user-friendly interface makes it accessible even to new CRM systems, allowing teams to adopt the platform quickly without extensive training required.
HubSpot offers essential features such as contact management, email tracking, and reporting tools—all vital components of maintaining successful relationships with clients over time.
It integrates with other HubSpot marketing products to produce a productive approach to the sales process, managing the sales funnel from lead generation through closing deals. The marketing and Sales teams are well coordinated, hence the increased revenue.
16. Zoho CRM
This one offers an affordable solution with the latest features, like lead management and real-time analytics. If you have a small or mid-sized freight brokerage, consider Zoho.
The mobile-exclusive barcode scanning and geo-tagging features allow you to receive the location and status of your shipment. This software is fully customizable. With the guided scripting feature, you can quickly add new functionality to your apps.
Automating tasks such as route assignment and delivery confirmation emails can save time. Drivers can also update their statuses.
Zoho Creator offers a wide range of prebuilt integrations, such as Workspace, Zapier, and Salesforce, making integrating your logistics management app with them easy.
17. Pipedrive
You can prioritize deals, forecast sales, and track performance through a visual pipeline management system designed to simplify the process of managing lead opportunities in the sales cycle.
Pipedrive was built solely for Sales. It has an intuitive workflow for managing leads and integrates well with numerous third-party applications, allowing users to customize features according to their needs.
By providing insights into deal progress along key performance indicators, Pipedrive empowers freight brokers to make informed decisions that drive revenue growth while maintaining strong relationships with customers.
18. Less Annoying CRM
As the name suggests, Less Annoying Freight Broker CRM focuses on reducing customer data and entry burdens and providing essential functionalities that drive ROI—ideal for busy freight brokers who prefer simplicity over complexity when managing customer relationships.
Its clean interface ensures users can quickly access necessary information without navigating convoluted menus or dealing with unnecessary distractions in many competing platforms today.
It emphasizes affordability, offering a flat-rate pricing structure regardless of the number of users accessing the system. This makes it particularly appealing to smaller organizations seeking reliable yet cost-effective solutions that effectively address core needs without sacrificing the quality support provided throughout the usage period.
19. Trucker Tools
It provides predictive load management capabilities and carrier customer relationship management too. The mobile App is built on a strong foundation so drivers can communicate directly with dispatchers.
You can get updates regarding shipment status, allowing visibility across the entire supply chain process from the origin-destination point to delivery completion.
For businesses looking to utilize technology to optimize logistics processes, Trucker Tools emerges as a strong contender worth considering seriously when evaluating options that offer innovative solutions catering to the diverse needs of present industry players and potential opportunities alike.
20. PowerBroker
PowerBroker combines TMS capabilities with full accounting software, making it suitable for larger brokerages requiring extensive operational support across multiple departments running concurrently within the organization itself.
Its feature set includes everything from load planning execution, invoicing, and payment processing, ensuring seamless integration between all aspects of financial transactions throughout the entire lifecycle. Each shipment is managed effectively and handled accordingly based upon predefined criteria established before the actual movement of goods.
Conclusion:
When selecting the best freight broker software CRM, consider the following: What are your needs, and how well can the features be utilized? Each feature should contribute to the betterment of your business. Along with tech, also watch out for scalability, affordability, a user-friendly interface, less training time, etc.
The business we are discussing is relevant to time and should be given the utmost importance. Watch out for CRM that works faster and better. Along with complying with your requirements, it should have strong automation so that your tasks are taken care of outside office hours.
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