10 Best CRM for Manufacturing in 2025 [Free Tools]

Manufacturing business is one of the complex ones. A slight error in any step of the process will lead to loss of capital and time. These errors occur because of lack of communication, non-execution of strategic plans, consumers not being kept at priority, etc.

Manufacturing is also one of the competitive field, this leads buyers to always look for better alternative, but do companies want their loyal and existing customers to shift from them? Of course not. So, the only option is to employ CRM for manufacturing that not only resolves all your problems but also offers solutions requiring minimal input from you.

Talking about stats, have a look at this:

Problem faced by manufacturing business:

70% of manufacturers report that disparate systems hinder their ability to provide timely customer service and insights.
60% of manufacturers experience issues due to lack of centralized communication tools
40% of manufacturers face challenges related to inventory tracking and management.
Around 50% of companies do not utilize customer data analytics.
30% of time is wasted on manual data entry and follow-up tasks.

Solution after implementing CRM Software for manufacturing:

The centralization can improve operational efficiency by up to 25%.
Reduce miscommunication-related delays by approximately 40%
Reduce excess inventory by up to 30% and minimize stockouts.
Improve customer satisfaction rates by as much as 20% through personalized service offerings
Reduce the time spent on manual tasks by about 30%.

We will help you decide which CRM will be better choice for you, based on features and benefits they offer.

Top CRM for manufacturing are:

1. CrmOne

If you are in the manufacturing business, then you must have gone through those routine tasks of manually inputting data into your system, cost of raw materials, expenses incurred, transportation charges, tax, employee salary, sales cycles and more. What if you could have used this time to make your product better by strategizing these processes with the help of CrmOne- the best CRM for manufacturing?

With social media and digitalization, everything is on screen and fingertips now. Your customers are in front of you, they want to buy the product, but they just don’t know where from. So, advertise your product at the right time to the right person, with the help of the best social media for marketing handling by CrmOne, which captures leads and converts them into potential customers.

The mobile app of CrmOne can be a helpful tool, for instant replies, and giving recommendations of products. This lets sales reps and managers stay connected from anytime, anywhere. The customization in CrmOne, lets you design the custom fields in your webpage template that fits your product value and is effective.

Don’t underestimate AI and Automation? Looking around us, we are surrounded by these high-techs now. The best move will be to move along with these tools and deploy them as early as possible. Automation and AI can increase your productivity in no time, leading to a boost in ROI and future sales too.

CrmOne is highly regarded for its extensive features and tools, making it a top choice for CRM in manufacturing industry. It has already helped numerous manufacturers enhance their sales processes and build a stronger brand image, meeting and exceeding expectations

CrmOne’s versatility:

Features:

Tools to optimize processes and eliminate waste.
Maintain product quality and Monitoring throughout the manufacturing process.
Efficiently plan and Schedule production activities.
Wide range of integration options
Identify and manage Risks

Benefits:

CrmOne helps reduce the complexity of managing multiple applications.
With enhanced quality control and production scheduling, manufacturers can deliver better products on time.
The automation of tasks and integration capabilities allow teams to focus on strategic activities.

Boost Your Business Performance with CrmOne

Our experts will guide you through the most effective ways to use CrmOne, ensuring you fully leverage its features for maximum impact on your business.

2. Keap

Among the best CRM for manufacturers, Keap has acquired its position because of its adaptability and creativity with new tools. Keap has been ever-evolving and looking for room to explore ideas.

Manufacturers can take advantage of this one CRM system to build their business. The focus of keap is on automation and customizable tools that let you manage sales processes, improve communication, and align workflows. Also, the user-friendly interface is amazing.

Features:

Keap automates various tasks such as customer follow-ups, analytics, and onboarding processes.
Tailor communication strategies, and keep your customers engaged with creative and personalized messages.
The sales automation increases your lead conversion.
Map out customer journeys with automated workflows.
Keap offers U.S.-based phone support 24×7 and on-demand training resources.

Benefits:

With keap businesses can improve revenues.
Automating repetitive tasks to reduce the burden of every day.
Build stronger relationships with customers for recurring sales.

3. HubSpot

HubSpot is designed to connect teams with the essential tools for creating exceptional customer experiences. Its versatile integration capabilities make it an ideal CRM solution for manufacturing businesses.

By centralizing data into a single source of truth, HubSpot empowers manufacturers to streamline inventory management, track customer interactions, and make informed decisions. This holistic approach fosters faster growth and expanded customer bases.

Features:

Manufacturers can easily manage inventory levels, for accurate order fulfillment and timely delivery to customers.
Have a complete view of customer orders like status and updates.
Automate routine tasks to focus on pressing issues.
Attract more inbound leads through targeted campaigns.
Get insights into sales performance and customer behavior with reporting tools.

Benefits:

Bring all tools into one platform for better organization.
Improved customer satisfaction rates.
Growth in team size and operational efficiency leads to more business.

4. Salesforce

Specifically designed for the manufacturing industry, Salesforce is also referred to as Manufacturing Cloud by its users. Connect production, sales, and planning processes for easy communications and business operations.

Salesforce helps businesses improve their sales strategies and service delivery. The platform’s capabilities empower manufacturers to adapt to changing market demands while fostering strong customer relationships. The following key features and benefits make it one of the best CRM for manufacturing.

Features:

Get a complete view of customers across all channels for cross-selling and upselling.
Provide the right solution to customers, by configuring Price, Quote Functionality.
With Omni-channel support, service representative’s work gets easier and faster.
Get instant access to critical contracts and entitlement data in one centralized location.
The AI-driven insights provide intelligent service recommendations.

Benefits:

Increased efficiency and reduced costs.
Higher customer satisfaction and loyalty.
Increased Revenue Growth

5. Pipedrive

Often regarded as one of the best CRM for small manufacturing businesses, Pipedrive tailors the solutions according to requirements and builds brand value. The main focus is on sales, customer retention and to save time on administrative tasks.

With features that support inventory management and data analysis, Pipedrive empowers manufacturers to make informed decisions and respond quickly to market changes.

Features:

Assign tasks easily, Coordinate shipments, and manage customer inquiries.
Automates email follow-ups and invoice reminders.
Teams can import order data into CRM to view order activity and identify trends.
It has powerful marketing tools.
It offers cloud storage for distributor and customer information.

Benefits:

Accurate Demand Forecasting based on customer needs.
Rapid adjustments to product quality.
Greater Supply Chain Visibility

6. Zendesk

It provides tools to boost ROI, increase sales, and improve customer relationships. It allows lead generation and tracking and automates communication. Well, Zendesk wants to shift manufacturers from merely selling products to delivering value to customers.

The user-friendly interface makes navigation easier even for beginners. Optimize sales operations, improve sales team productivity, and drive revenue growth with Zendesk.

Features:

It logs all calls and emails automatically within contact and deal cards.
Zendesk offers customizable sales pipeline management.
The one-click reporting feature makes it a better choice for CRM for manufacturing.
Designed to be accessible on any device.
It has a mind-blowing UI, inspired by consumer-facing applications.

Benefits:

Enhanced Customer Relationship Management
Increased Sales Efficiency
Data-Driven Decision Making

7. MondayCRM

Talking about CRM for manufacturers, Monday CRM holds a significant place, that offers a highly customizable workplace. Manage growth, enhance sales forecasting and the quality of products, and meet sales targets with their effective tools.

It is one of the best manufacturing CRM for companies in need of a highly visual, customizable, and intuitive platform. Manage customer relationships custom pricing with ease, optimize production schedules, and drive business growth from a centralized platform.

Features:

Your team can tailor the platform with flexible templates to match specific manufacturing processes.
It offers customizable dashboards that display real-time insights into production schedules, inventory levels, and more.
Automate follow-ups, reduce manual effort and minimize errors.
It can integrate easily with apps like Slack, Gmail, and ERP systems.
Drag and Drop functionality simplifies the creation of workflows and project management.

Benefits:

Significance increase in productivity.
Promotes effective and aligned communication between departments.
Accurate data insights for strategic planning.·

8. Creatio

A manufacturing CRM System should be adaptable and easy to learn, that’s what Creatio CRM is. All customer information, production data, and sales analytics are neatly organized in one place.

It makes sure that everyone from sales to production contact management is on the same stage, this collaboration improves productivity and fosters a culture of teamwork..

Features:

Automate the entire lead management lifecycle, increasing lead-to-opportunity conversion.
It lets manufacturers design, execute, and optimize marketing campaigns.
The sales opportunities B2C and B2B are aligned and win rates are highly probable.
It allows manufacturers to manage online orders.
It offers real-time visibility of production performance by using key metrics and historical data.

Benefits:

The low-code/no-code capabilities allow manufacturers to adapt to changing market demands.
It improves customer experience
It has features for managing regulatory compliance and risk assessment.

9. Fresh Sales

It is designed to meet the unique needs of manufacturing businesses. It has a wide range of automation features and an impeccable user-friendly interface making it a better CRM for manufacturing.

It is suitable for small and medium-sized businesses. It offers a multi-stage sales pipeline and also has free plans in pricing making it affordable. It implements the latest tech like CrmOne and Zendesk to stay ahead of the competition.

Features:

It uses AI to analyze leads and prioritize them based on the likelihood of conversation.
It has built-in phone and email integration that lets users make calls and send emails.
Teams can create tailored sales pipelines for specific processes.
In workflow automation, it is one of the best CRM for manufacturers that eases up the follow-ups and data entry.
Provides detailed reports and dashboards to track progress and identify areas for improvement.

Benefits:

It centralizes customer data and communication tools.
The AI-powered lead scoring engages customers more effectively.
Reduces administrative burdens

10. Insightly

Insightly as a CRM for manufacturing has been quite effective and proven to be a game changer. It helps companies attract more website visitors and increase leads.

It simplifies the way manufacturers track sales, manage projects, and communicate with customers, all from one easy-to-use platform. It focuses on delivering high-quality products while further customer engagement and building lasting customer connections.

Features:

Better tracking of deals and opportunities with tech tools.
The built-in project management tool allows users to convert more.
Automates lead capture and nurture.
It offers validation rules to ensure data integrity.
Users can create detailed records of their products and services.

Benefits:

It has a powerful Social media integration.
It improves collaboration across teams.
It enhances sales velocity.

Conclusion:

Manufacturing CRM depends upon the requirements and is a two-way street. The features offered by CRM software should match with the specific needs and only then, the tools can be utilized in a proper way.

With the right CRM in place, manufacturers can optimize their sales processes, ensure timely project delivery, and ultimately drive growth. Embracing a full manufacturing CRM solution is a smart step toward achieving operational excellence and delivering exceptional value to customers.

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