CrmOne customer service portal
Trusted By
4,000+ companies already growing
Key Features of CrmOne Customer Service Portal
Streamline Customer Support with a Unified Portal
Centralized Ticket Management
CRMONE’s unified ticket management system enables quick response and team collaboration. Control your support with our single customer portal. Manage all requests from one dashboard, ensuring everything is noticed. Log and access all interactions in one place for detailed responses. Our system ensures timely resolution and tracks every ticket from start to finish, covering all details.
Advanced Customer Insights
Seamless Customer Interactions
Efficient Ticket Handling
Create & Customize Support Portals
Create custom portals in seconds with our “Add Portal” feature. Customize each portal’s name and URL for brand consistency and easy navigation. Assign specific support emails to streamline communication and improve response times. Offer support in multiple languages, setting a default for user convenience. Control customer sign-ups with a simple toggle for secure access.
Seamless Portal Creation
Custom Portal Names and URLs
Dedicated Support Emails
Optimize Your Customer Support
Easily edit and update your support portal name to match your branding. Create a unique URL for each portal for easy navigation. Assign a support email for each portal to direct queries to the right team for faster response. Offer multilingual support for a global audience and control customer sign-ups for easy onboarding.
Customize Your Portal Branding
Easily upload your company’s logo and favicon to reflect your brand identity. Set a specific URL to seamlessly direct customers back to your main website. Provide a dedicated helpdesk phone number for immediate support, ensuring customers can easily reach you. Customize the portal’s color scheme to match your brand’s primary and secondary colors. All this creates a consistent look across all customer touchpoints.
Logo and Favicon Customization
Seamless Integration
Linkback URL
Manage Knowledge Base
Choose who can view knowledge base articles—logged-in users or everyone. This ensures that your support content is visible to the right audience. Activate CAPTCHA to avoid spam and ensure genuine user interactions. Select specific categories to organize your knowledge base, making it easier for users to find relevant articles and information. Display author names for credibility. Track agent views for engagement. Customize ticket forms like “R port an Issue” for efficient support requests.
Enable Knowledge Base
Categorize Content
Spam Prevention
Deliver Personalized Support with Complete Customer Data I sights
Single Ticketing System
Manage all requests in one place for better control. Track the status of each request and respond promptly, reducing missed tickets and boosting team collaboration and customer happiness.
Analytics Reports
Gain insights with reports and analytics to make data-driven decisions. Monitor response times, ticket volumes, and customer satisfaction to spot trends, optimize workflows, and improve service quality.
Increased Efficiency
Automate routine tasks like ticket assignments and follow-up emails, allowing your team to focus on complex issues. This improves resource allocation and service quality, driving business growth.
360-Degree Customer View
Access complete customer data for context-rich support and valuable sales and marketing insights. Provide personalized support and create targeted campaigns for higher engagement and conversion rates.
Businesses that boost their customer service with the service portal
70%
of inquiries resolved in the first interaction.
50%
reduction in average response times.
25%
increase in customer retention rates.
FAQ’s
Increased Sales. Strong Relationships.
Business Excellence.
21-Day Free Trial. Zero Cost. Full Access