Organize and Resolve Inquiries with

Help Desk & Ticketing System

Manage support tickets with our dashboard view. Open, closed, and unassigned tickets are at your fingertips. Prioritize tasks and use advanced filters to sort by priority, source, and status. The dashboard is easy to use to track ticket owners and status so you can find bottlenecks and allocate resources better. Get Real-time updates gives you a clear view so your team can deliver great support and increase customer happiness.

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4,000+ companies already growing

Key Features of CrmOne Ticketing System

Help Desk Solutions to Simplify Issue Tracking and Resolution.

Create & Organize Tickets

Classify, prioritize, and resolve support issues for a great customer experience. Our ticketing system simplifies your workflows and manages customer interactions with ticket categories, resolution paths, and assigned sources. Get insights into recurring issues and refine your service delivery. Start to Centralize all your customer queries and issues so you can handle them precisely and track the entire ticket life cycle.

Support Requests

Ticket Management

Centralize Ticketing

Create Tickets Custom Field

Custom fields can be added to the ticketing system to capture data. Create text, number, date, or dropdown fields to collect customer information. Customize field type, name, placeholder, and required status to get all the information in one go. Use custom fields to categorize tickets, prioritize responses, provide personalized support, and increase customer satisfaction.

Custom Data Fields

Field Customization

Prioritized Responses

Customize Ticket Pipelines

Create ticket pipelines to streamline customer support. Define stages for each ticket from inquiry to resolution, and set conditional properties and actions for each stage. Track tickets, manage escalations, and optimize team efficiency with clear status visibility. These ticket pipelines are flexible to your business needs and structured support management that speeds up response times and provides customer happiness.

Channel Integration

Connect and manage all your customer communication channels in the help desk. Email, WhatsApp, Facebook Messenger, SMS, web chat, and lead forms integrate seamlessly, so no customer inquiry is missed. Your support team can respond quickly and efficiently across all channels. Customize settings for each channel to fit your team’s workflow and maintain high-quality support. This saves time and gives you valuable insights into customer interactions to serve your customers better.

Seamless Integration

Streamlined Workflows

Custom Channel Settings

Ticket Access & Configuration

The ticket access system lets you set permissions for those who can manage different ticket inboxes, keeping sensitive information secure. Customize settings to fit your workflow by defining user roles and access levels. Assign tickets based on status, time shift, or other criteria to streamline task distribution and improve efficiency. Adjust settings, such as renaming or creating help desks, to adapt to changing business needs. This control enhances security and optimizes the operational flow.

Permission Control

Customized Configuration

Dynamic Ticket Assignment

CrmOne: Centralize Queries, Boost Sales

Boost Customer Satisfaction with Swift Ticket Handling

Unified Support Hub

Put all customer questions in one place, see everything, and respond faster. Streamline your communication across teams for better service.

360-Degree Customer Insights

Get complete visibility into customer interactions to support and sell better. Use detailed analytics to spot trends and improve customer engagement.

Scalable Support Solutions

Grow your support without adding headcount. Be efficient and effective. With flexible solutions, adapt to business growth and changing customer needs.

Customized Ticketing System

Customize ticket types and workflows to fit your business, be more efficient, automate manual processes, and get more done.

Businesses that improve their customer issues with a ticketing system

3x

Faster Ticket Resolution

20%

Increase in Customer Retention

95%

Increase Customer Satisfaction Rate

FAQ’s

What is CrmOne Help Desk & Ticketing System?

CrmOne Help Desk & Ticketing System is a complete support ticketing system for managing customer support requests. It helps you to organize, prioritize, and resolve support tickets seamlessly.

How does the ticketing system help in managing support requests?

It centralizes all requests, categorizes them by priority, source, and status, and tracks the progress. This makes managing support requests easy and timely.

Can I customize the ticketing system to my business needs?

The CrmOne system has customizable ticket types, workflows, and custom fields, so you can tailor the system to your business needs and automate more.

What are ticket pipelines, and how do they work?

Ticket pipelines are workflows that define a ticket’s life cycle from inquiry to resolution. Each stage can have conditional properties and actions to manage escalations and optimize the support team.

How does the ticket access system ensure data security?

The ticket access system allows administrators to set permissions for who can access and manage different inboxes. This ensures that sensitive information is only available to authorized people, making data more secure.

What kind of custom fields can I create in the ticketing system?

You can create text, numbers, dates, and dropdown custom fields. These fields help you collect customer information, categorize tickets, and prioritize responses.

How does it improve customer satisfaction?

CrmOne system improves overall customer experience and satisfaction by having a single platform for all customer requests, real-time updates, and personalized support through customer data.

What are the benefits of having a single support system?

A single support hub centralizes all customer interactions, gives complete visibility, and speeds up response time. It helps streamline communication across teams and ensures consistent, high-quality customer service.

Increased Sales. Strong Relationships.

Business Excellence.

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