Unified your Customer Conversations & Interactions with
CrmOne Shared Inbox Software
Centralizes customer interactions—emails, live chats, and social media—for more efficient customer service. The Shared Inbox Software unifies these channels for effective responses. A shared inbox in the CRM lets you see and collaborate on conversations. The Communication Workflow integrates all channels for precise task management and faster responses. This unified inbox with features to assign and track conversations simplifies collaboration across sales, marketing, and customer service.

Trusted By
4,000+ companies already growing












Key Features of the CrmOne Team Inbox Software
One Inbox for All Customer Interactions
Create and Send Messages
shared inbox software makes message creation and sending across email, SMS, and WhatsApp easy so you can communicate on time and target. Use pre-designed templates for sales and support to save time and be consistent. Reach your audience across multiple channels with one unified platform. Customize messages with bold text, bullet points, and hyperlinks for a pro touch. This feature unifies all channels, simplifies workflow, and lets you manage and respond to messages in one place.

Cross-Channel Messaging

Uniform Communication

Centralized Control


Manage Conversations
Our shared inbox has open and closed chat management, so you can track live and resolved conversations and review cases in seconds. With chat views that categorize interactions as open or closed, your team has complete visibility into communications. This organized feature helps you prioritize, respond faster, follow up better, and keep a clear record of everything.

Chat Status Management

Improved Follow-Up

Prioritize Issues
Seamless Channel Integration
The shared inbox combines all your communication channels: email, Facebook Messenger, SMS, WhatsApp, Forms, and Facebook Lead Forms. This centralizes customer interactions, provides a complete view of all conversations, and makes it easy to respond to queries. With a simple interface, managing these channels from one dashboard simplifies communication and allows your team to focus on delivering great customer service.


Automate Customer Chat
Create your intelligent chatbot that automates customer interactions easily. You can set up chat profiles, default messages, and lead settings for consistent and personal communication. This streamlines engagement gives immediate, accurate answers, and reduces wait times. You can customize chatbots to your brand voice, chat availability, bubbles, widget styles, engagement, and lead gen for all visitors.

Chatbot Creation

Lead Settings

Customization Options
Customize Access Control
manage access through custom access control and set flexible permissions for your team communications. Choose from various access options to keep things private and streamlined. This way, only authorized people can see and respond to messages for broad or sensitive communications. Setting permissions will boost team collaboration, productivity, and organization for general use or a specific project.

Enhance Privacy

flexible Permission Settings

Organize Communication

Advanced Inbox Settings
Advanced settings improve team efficiency by enabling shortcodes, assigning tickets by user status or time shifts, and skipping already assigned tickets. These features ensure faster, more efficient message routing, while flexible settings allow custom ticket management based on criteria like user availability. This configuration keeps communication organized and ensures quicker responses.

Upgrade to a smarter CRM—consolidate emails, live chats, and more!
Unlock Superior Customer Engagement with Shared Inbox Software

Centralized Communication:
It combines all customer interactions—emails, live chats, and social media—into one inbox to see the complete customer journey.

Improved Response Times:
Simplifies communication management so you respond faster to customer inquiries and get higher satisfaction and conversion rates.

Automated Workflows:
Includes chatbot integration to auto-respond and qualify leads so your team can focus on high-priority tasks.

Cost-Effective:
Combines multiple tools into one to save costs of managing separate systems and get more team productivity.
Build Engaging Online Courses with
40%
Reduce costs and help in cost savings.
70%
Reduction in Missed Messages
30%
Capture More Leads with Integrated Chatbots
FAQ’s
Increased Sales. Strong Relationships.
Business Excellence.
21-Day Free Trial. Zero Cost. Full Access