Unified your Customer Conversations & Interactions with

CrmOne Shared Inbox Software

Centralizes customer interactions—emails, live chats, and social media—for more efficient customer service. The Shared Inbox Software unifies these channels for effective responses. A shared inbox in the CRM lets you see and collaborate on conversations. The Communication Workflow integrates all channels for precise task management and faster responses. This unified inbox with features to assign and track conversations simplifies collaboration across sales, marketing, and customer service.

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Key Features of the CrmOne Shared Inbox Software

One Inbox for All Customer Interactions

Create and Send Messages

shared inbox software makes message creation and sending across email, SMS, and WhatsApp easy so you can communicate on time and on target. Use pre-designed templates for sales and support to save time and be consistent. Reach your audience across multiple channels with one unified platform. Customize messages with bold text, bullet points, and hyperlinks for a pro touch. This feature unifies all channels, simplified workflow, and lets you manage and respond to messages in one place.

Cross-Channel Messaging

Uniform Communication

Centralized Control

Manage Conversations

Our shared inbox has open and closed chat management, so you can track live and resolved conversations and review cases in seconds. With chat views that categorize interactions as open or closed, your team has complete visibility into communications. This organized feature helps you prioritize, respond faster, follow up better, and keep a clear record of everything.

Chat Status Management

Improved Follow-Up

Prioritize Issues

Seamless Channel Integration

The shared inbox combines all your communication channels: email, Facebook Messenger, SMS, WhatsApp, Forms, and Facebook Lead Forms. This centralizes customer interactions, provides a complete view of all conversations, and makes it easy to respond to queries. With a simple interface, managing these channels from one dashboard simplifies communication and allows your team to focus on delivering great customer service.

Automate Customer Chat

Create your own intelligent chatbot that automates customer interactions easily. You can set up chat profiles, default messages, lead settings for consistent and personal communication. This streamlines engagement, gives immediate, accurate answers, and reduces wait times. You can customize chatbots to your brand voice, chat availability, bubbles, widget styles, engagement, and lead gen for all visitors.

Chatbot Creation

Lead Settings

Customization Options

Customize Access Control

manage access through custom access control and set flexible permissions for your team communications. Choose from various access options to keep things private and streamlined. This way, only authorized people can see and respond to messages for broad or sensitive communications. Setting permissions will boost team collaboration, productivity, and organization for general use or a specific project.

Enhance Privacy

flexible Permission Settings

Organize Communication

Advanced Inbox Settings

Advanced settings improve team efficiency by enabling short codes, assigning tickets by user status or time shifts, and skipping already assigned tickets. These features ensure faster, more efficient message routing, while flexible settings allow custom ticket management based on criteria like user availability. This configuration keeps communication organized and ensures quicker responses.

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Unlock Superior Customer Engagement with Shared Inbox Software

Centralized Communication:

It combines all customer interactions—emails, live chats, and social media—into one inbox to see the complete customer journey.

Improved Response Times:

Simplifies communication management so you respond faster to customer inquiries and get higher satisfaction and conversion rates.

Automated Workflows:

Includes chatbot integration to auto-respond and qualify leads so your team can focus on high-priority tasks.

Cost-Effective:

Combines multiple tools into one to save costs of managing separate systems and get more team productivity.

Build Engaging Online Courses with

40%

Reduce costs and help in cost savings.

70%

Reduction in Missed Messages

30%

Capture More Leads with Integrated Chatbots

FAQ’s

What is CrmOne Shared Inbox Software?

CrmOne Shared Inbox Software combines all customer interactions from emails, live chats, and social media into one inbox. This makes communication more accessible, easier to manage, and faster to respond to.

How does CrmOne speed up response times?

CrmOne speeds up response times by putting all communication channels in one place, so your team can quickly access and respond to customer inquiries. Automated workflows and chatbot integrations make it even faster.

Can I use CrmOne to manage conversations from multiple channels?

Yes, CrmOne integrates with multiple communication channels, including email, SMS, WhatsApp, Facebook Messenger, and more. Thus, all customer interactions are centralized and manageable from one dashboard.

What chatbot customization options are available?

CrmOne allows you to customize chatbots to match your brand voice, set up chat profiles, default messages, and lead settings, and configure chat availability, chat bubbles, widget styles, and more to increase engagement and lead generation.

How does CrmOne handle user permissions and access control?

CrmOne has customizable access control so that you can set flexible permissions for team communication. You can choose access options like ‘Everyone,’ ‘Private (Only Owner),’ or ‘Only Specific Users and Teams’ to keep things private and streamline workflows.

What are the advanced inbox features in CrmOne?

The advanced inbox features in CrmOne include setting up short codes, assigning tickets based on user status or time shifts, and skipping already assigned tickets. These features improve message routing and team efficiency.

Can CrmOne manage leads through inbox?

CrmOne has lead management tools, including chatbot integration for lead qualification and lead-specific communication workflows. These tools make it easier to streamline and focus on high-priority tasks.

How does CrmOne secure and private communication?

CrmOne secures and privatizes communication through customizable access controls so only certain people can view and respond to messages. This is important for managing both broad and sensitive communication.

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